Run the whole property
on one record.
From the reservation to the ledger: rates and distribution, the front desk and the night audit, housekeeping, the outlets, events and the spa, the owners and the community, the gate, HR and stores — one integrated system for hotels, resorts, vacation villages and compounds, delivered as a fully managed cloud service.
Managed cloud, 99.5% uptime Activate packs as you grow Your own database
Everything a property actually runs on
Not a booking calendar with add-ons bolted on. One chain: the reservation creates the stay, the night audit posts the room and its fees, the restaurant cheque and the spa treatment land on the same folio, the folio becomes the invoice and the e-receipt — and the same night reaches the owner's statement.
Property, Units & Guests
Properties of every kind — hotel, resort, serviced apartments, floating hotel, vacation village, residential compound — with buildings, floors, unit types and units, bookable spaces, guest profiles as on the ID document, corporate and agent accounts, and the fee rules of Egypt, Saudi Arabia and the UAE.
Reservations, Rates & Night Audit
Rate plans with seasons, derived rates, restrictions and allotments; individual, group and block reservations on a drag-and-drop tape chart; check-in with the digital registration card; folios with routing and the city ledger; the automated night audit.
Housekeeping & Maintenance
Unit status lifecycle, task sheets generated from arrivals, departures and stayovers, mobile updates with photos, inspections, the discrepancy report, minibar and linen; work orders, out-of-order units, preventive maintenance and engineering logs.
Food & Beverage
Restaurants, bars, room service and banquets on the restaurant point of sale, with room charge to the folio, kitchen display, in-room QR ordering and an e-receipt device per outlet.
Property Website & Booking Page
The property's own public site inside the tenant — accommodation, offers, gallery, dining, spa, events, map — and the commission-free booking page that takes a card.
Distribution
Availability, rates and restrictions pushed to the online travel agencies through the bundled white-label channel manager; bookings, changes and cancellations pulled in; iCal calendars for single units; rate parity and reconciliation.
Guest Experience & Loyalty
Guest 360, pre-arrival, in-stay and post-stay journeys by email, SMS and WhatsApp, upsell offers, loyalty points and tiers, satisfaction surveys and review requests, complaints, corporate-account CRM.
Events & Banquets
Function spaces with setups and capacities, events from inquiry to tentative to definite, agenda by day and space, catering menus and packages, equipment, the banquet event order, room blocks tied to the event and its master folio.
Spa, Activities & Memberships
Treatments, excursions, classes and equipment rentals with resources and schedules, booked from the desk, the portal and the app, charged to the folio; club memberships with dependants and entitlements.
Community — Owners, Residents & Service Charges
Ownership accounts, residents and households, long-term leases with rent schedules, service-charge budgets by fund and periodic invoices, collection and dunning, the maintenance deposit, permits, violations, announcements and the general assembly.
Owner Rental Programme
Rental contracts per unit with commission, pass-through expenses, owner usage and pool participation; owner ledgers; revenue-pool periods; monthly statements; payouts with netting against arrears; trust accounting.
Access & Security
Passes with QR for guests of a stay, residents, visitors, contractors and vehicles; invitations from the portal, the app and WhatsApp; the guard scanner; entry and exit logs; parking permits; patrol rounds; incidents.
Facilities Booking
Courts, clubhouse, cabanas, pool slots and meeting rooms booked from the portal and the app with capacity, quotas per unit or member, fees, deposits and no-show rules.
Utilities Sub-metering
Meters per unit and common area — electricity, water, gas, cooling, prepaid or postpaid — readings by hand, import or feed, tariff tiers, bills to the ownership account, the tenant or the guest folio, prepaid top-ups.
Revenue & Analytics
Occupancy, ADR, RevPAR and TRevPAR, pickup and pace against last year, forecast by segment, budget versus actual, rate shopping, pricing rules that suggest, the daily flash.
Portal & Mobile App
One portal and one installable app whose pages follow the person: the guest books, checks in and sees the folio; the owner sees the calendar and the statement; the resident makes a pass and pays the fees; staff work the sheet; the guard scans.
WhatsApp Assistant
The property's WhatsApp Business number answers a verified guest, owner or resident from their own record, in Arabic and English, and hands anything else to the help desk.
Transport & Transfers
Airport transfers linked to reservations with flight numbers, shuttle timetables, vehicles and drivers on the fleet, driver tasks in the app, charges to the folio.
Quality, Safety & Standards
Brand-standard and classification-readiness audits, HACCP and pool logs, fire drills, incidents with root cause.
Help Desk
Tickets from guests, owners, residents and staff with categories, teams and SLA targets, handed to housekeeping, maintenance or the front desk.
Compliance
Guest-registration lists for the tourism police, Shomoos and the DET, the monthly reconciled list, fee returns, fiscal outputs from the folio, the licence register, data-protection consent and retention.
HR, Rosters & Payroll
Employees, outlet rosters with swaps, service-charge distribution into payroll, certificate expiry, attendance, leave and Egyptian payroll.
Accounting & Finance
Full double-entry accounting, cost centres per department and outlet, cash and bank, petty cash, post-dated cheques, assets, budgets, owner and community trust accounts, e-invoicing.
Procurement, Inventory & Assets
Requisitions, purchase orders, vendors, main and outlet stores, lots and expiry for food, par stocks for housekeeping, cost of sales per outlet, fixed assets.
AI Assistant Sold separately
Ask the property's own data questions in plain language — Arabic or English — in the back office; the same assistant answers verified guests, owners and residents on WhatsApp.
Floating Hotels & Nile Cruises
Itineraries, sailing departures, cabins as the units of a vessel, per-departure availability and pricing, sightseeing packages, manifests for the river authority.
Pilgrim Groups
Hajj and Umrah campaign blocks with per-pilgrim manifests, bed-level occupancy, meal plans per group, Hijri seasons, Nusuk references, group check-in by bus arrival.
Dashboards
A dashboard as the first menu of every app and a property-at-a-glance landing page: occupancy, arrivals, housekeeping, balances, arrears, tickets, staff — every card drills through.
Grow as you go
Start with the packs you need today — a hotel starts with reservations, the front desk, housekeeping and the outlets — and activate events, the spa, the channel manager, the owner programme or the gate when you need them. Every pack is already integrated.
Your own database
Each operator gets an isolated database on its own subdomain. Guest and owner data is never mixed with another customer's, every access by our support is logged for you to read, and your data can be exported whenever you like.
Built for Egypt, ready for the Gulf
The tourism-police guest lists, ETA e-receipts on every outlet and e-invoices to companies, the 12 % service charge and the city tax on the folio, Egyptian payroll and an Arabic back office — with Shomoos, ZATCA and the Gulf fee rules built in.
Already using something else?
GoHotel is the system of record, and it connects to the channels, gateways, locks and gates your property already runs.
See GoHotel in action
Every property runs a little differently. We'll walk your guest's journey and your owner's statement and show exactly where GoHotel removes the paper.
Try the live demo Tell us what you need