GoHotel User Guide

Your property lives at its own address. Every app opens on a dashboard; the app drawer groups them the way the property is organised — front office, operations, community…

The property at a glance when you sign in, and a dashboard as the first menu of every app: cards with today's numbers, charts for the month, lists of what needs a hand.

Everything hangs off the property: buildings and floors, unit types with their occupancy and rack rate, units with their housekeeping and occupancy state, bookable spaces…

A guest profile is the person as the ID document spells them — that is what the police list needs. An account is a company, agent, tour operator or OTA with negotiated te…

A rate plan is a way of selling — BAR, corporate, tour-operator contract, package, non-refundable, long stay — with a board basis and a policy. Rates are prices per unit …

A reservation is one booking; each line is one unit for a range of nights with its rate plan, board, guests and guarantee. The tape chart shows every unit and every night…

The desk works stays, not reservations: today's arrivals, who is in house, today's departures. Check-in captures identity, signs the registration card and issues the key;…

One folio per stay collects every charge — room nights and their fees from the night audit, restaurant cheques, minibar, spa, damages. Deposits and payments settle it; th…

The property runs on a business date, not the clock. The audit settles no-shows, posts one night to every in-house stay with the fees of the day, checks housekeeping agai…

A card on file for the booker lets the stay pay itself. At arrival the property holds the nights its policy says (plus a margin for incidentals) on the card; at departure…

The morning sheet is built from what the front office knows — departures, stayovers, arrivals — one sheet per section, shared between its attendants. Finish a task and th…

Work orders on units, spaces and plant; the unit taken out of order while the job runs; damage charged to the guest or billed back to the owner; contractor jobs with a ve…

Every outlet is an Odoo Point of Sale tied to the property and a revenue department. A cheque is settled like any other — cash, card — or with Room charge, which finds th…

From the first phone call to the settled folio: an inquiry held as tentative with an option date, made definite with a master folio, its sessions booked in the function r…

One queue for everything a guest, an owner, a resident or a colleague asks for or complains about — at the desk, by phone or e-mail, from the portal, the app or WhatsApp.…

An arrival pickup, a departure drop-off or a private ride belongs to the stay: created from the reservation with the flight, dispatched to a driver, worked from the drive…

Treatments, boat trips, classes and bike rentals are sold from one catalogue. Each service knows how long it takes, what it costs a guest and a member, how many people on…

Every tenant has a public site at its own address, drawn from the records the property already keeps: the property's tagline, palette and contact, its unit types with the…

The guest seen whole — stays, nights, lifetime revenue, loyalty tier, satisfaction, next arrival — and everything the property does around the stay: the messages a guest …

One connection per counterparty. The Channex connection pushes availability, rates and restrictions to Booking.com, Expedia, Agoda, Airbnb and the rest, and turns their b…

The property's WhatsApp number answers the questions people actually ask — my booking, my balance, towels, a late check-out, a leak in the bathroom, where are you, my fee…

One login per person, on the property's own site at /my, and the pages that person needs: a guest sees their stays, checks in online with a photo of the ID and a signatur…

One app on the property's own address — the address followed by /app — that installs on any phone from the browser, Android or iPhone, and carries the property's name, co…

Courts, cabanas, pool slots, meeting rooms, the clubhouse lounge and gym classes are booked by the slot — for an in-house guest, a club member, a resident or an owner. Th…

Every person and vehicle the gate lets in carries a pass: a QR token, a validity window and the zones it opens. Guest passes are issued at check-in and expire at check-ou…

The compound or the village as a community: an ownership account per unit that owes the service charge, the people who live there, the leases and their rent, the budget b…

When the operator lets owners' chalets, villas or apartments for them, every night sold on a unit under contract is credited to its owner by the night audit, less the ope…

Every unit's electricity, water, gas or district-cooling meter, and the common areas' meters, read by hand, from a CSV file, at the lease handover or by a smart meter; re…

The people side of the property inside the Employees app: a duty roster by shift with swap requests, the monthly service-charge pool split by points and days worked and p…

Staff are named users with a GoHotel Role; guests, owners and residents are portal users and are never counted. The Subscription screen shows how many users and units the…

Every check-in writes one registration row per occupant, spelled as the ID document spells them. The desk collects the rows into the list the authority wants — the daily …

The night audit leaves one KPI row per property per business date — units available and sold, occupancy, arrivals and departures, revenue by department and by segment, AD…

Audits against the brand standard, the five-star classification criteria, food safety, pool safety and the housekeeping standard — scored checkpoint by checkpoint with a …

Ask the property a question in plain words, in Arabic or English, in a chat with the assistant in Discuss — how full are we next week, who arrives today, what does room 2…

Every text the property sends — the pre-arrival and welcome messages of the journeys, "Send SMS" on a record, the one-time codes of the guest portal and the app — goes ou…