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Operations

Housekeeping

The morning sheet is built from what the front office knows — departures, stayovers, arrivals — one sheet per section, shared between its attendants. Finish a task and the unit turns clean; pass an inspection and it is ready to sell. Minibar postings go straight to the folio.

For:Executive housekeeperFloor supervisorRoom attendantFront-office agent

Where:Housekeeping › Unit Status · Housekeeping › Today's Tasks · Housekeeping › Task Sheets · Housekeeping › Inspections · Housekeeping › Minibar

The unit status board: dirty, clean, inspected, out of order — with the quick buttons.
The unit status board: dirty, clean, inspected, out of order — with the quick buttons.
Today's tasks by attendant, from the sheet generated at dawn.
Today's tasks by attendant, from the sheet generated at dawn.

Before you start

Sections
Housekeeping › Configuration › Sections: one per floor, wing or row of chalets — its supervisor, its attendants, its units (or whole floors). Tick "Skip inspection" for sections where a finished clean is enough.
Checklists
Housekeeping › Configuration › Checklists: what a clean unit looks like, per task type or unit kind; mark the items that fail the unit on their own as critical.
Public areas
Housekeeping › Configuration › Public Areas: lobby, pool deck, beach, corridors, with a frequency. Their rounds land on the board every morning.
Minibar and par levels
Housekeeping › Configuration › Minibar Items and Par Levels: the products, their par per unit and their minibar price.

How to

Build the morning sheet

  1. The sheets generate themselves at 05:00. To build them earlier, or again after a late change: Housekeeping › Task Sheets › Generate.
  2. One sheet per section: a departure clean for every unit leaving today (a turnover deep clean for chalets, villas and apartments), a stayover for every unit staying on, an arrival clean for every dirty unit with a guest due.
  3. Tasks are shared round-robin between the section's attendants; press Assign Attendants if you added people later.
  4. Print the sheet for attendants who work on paper.
Running Generate twice never duplicates a task — it only adds what the front office changed since.

Work the board

  1. Housekeeping › Today's Tasks shows one card per unit, grouped To do / In progress / Done, on any phone.
  2. Tap Start when you enter the unit and Done when you leave: the unit turns Clean (or Inspected in sections that skip inspection).
  3. A card with a bell is a guest request from the front desk — finishing it closes the request too.
  4. Skip a unit the guest refused (Do not disturb) and it stays on the sheet as skipped.

Report what you found

  1. On Housekeeping › Unit Status, every unit card has Found: vacant / occupied / skip / sleep-out.
  2. Tap what you saw. When it disagrees with the front office, the unit is flagged and listed under Discrepancy Report; the night audit raises the same exception.
  3. The front desk clears the flag once the stay record is corrected (Clear on the unit form).

Inspect a unit

  1. Open the finished task and press Inspect (or Housekeeping › Inspections › New).
  2. The checklist loads; untick what is wrong and add a note.
  3. Pass: the unit is Inspected and ready to sell. Fail: it goes back Dirty and a touch-up task listing the failed items goes to the attendant.

Post the minibar

  1. Housekeeping › Minibar › New: pick the unit; the in-house stay and its folio fill in.
  2. Load Minibar Items lists the par items at quantity 0; enter what was consumed.
  3. Post to Folio: the charges land on the guest's folio with the service charge and taxes; if a "Minibar" stock location exists, the items are consumed from it.

Replenish linen and amenities

  1. Housekeeping › Replenishment (or the HK Replenishment button on the property).
  2. Choose the section; the wizard multiplies each par level by the unit count and subtracts what the Housekeeping Store holds.
  3. Create Transfer drafts an internal transfer from the warehouse to the Housekeeping Store for the store keeper to validate.

Questions the desk asks

A unit checked out after the sheet was built — is it missed?

No. Every check-out creates today's departure (or turnover) task on the spot and puts it on the section's sheet.

Why does a chalet get a "turnover" instead of a "departure"?

Self-catering units — chalets, villas, apartments — take a deeper clean between guests; the task carries 1.5 credits instead of 1.0.

Who can post a minibar?

Housekeeping and the front desk. F&B can read the postings; only the folio can cancel an invoiced one, by credit note.

See also: Front desk: arrivals, in house, departures The dashboards

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