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Administration

Users, roles and the subscription

Staff are named users with a GoHotel Role; guests, owners and residents are portal users and are never counted. The Subscription screen shows how many users and units the plan allows.

For:Property IT administratorGeneral manager

Where:Settings › Users · Settings › Subscription

Users: one GoHotel Role per person grants the groups and sets the start page.
Users: one GoHotel Role per person grants the groups and sets the start page.

How to

Invite a staff member

  1. Settings › Users › New.
  2. Enter the name and e-mail.
  3. Pick the GoHotel Role — the groups behind it are granted and the start page is set.
  4. Save: the invitation mail goes out.
A person holds one role. Someone who does two jobs takes the wider role.

Check the subscription

  1. Settings › Subscription.
  2. Read users in use against allowed, and active units against allowed.
  3. Upgrade Plan opens the pricing page when either is close.

Questions the desk asks

We were blocked adding a room.

The plan's unit cap is reached. Archive units you no longer sell, or upgrade the plan; the caps are set by Go Live at provisioning.

See also: Signing in and finding your way

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