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Stays & billing

The night audit and the business date

The property runs on a business date, not the clock. The audit settles no-shows, posts one night to every in-house stay with the fees of the day, checks housekeeping against the front office, freezes the manager's report and rolls the date forward — unattended at the audit hour, or by hand.

For:Night auditorGeneral managerAccountant

Where:Billing › Night Audit · Property › Properties (business date, audit hour)

A night audit: the steps, the exceptions, the frozen numbers of the day.
A night audit: the steps, the exceptions, the frozen numbers of the day.
Occupancy and room revenue by business date.
Occupancy and room revenue by business date.

Before you start

Audit hour and timezone on the property.
Every stay for tonight checked in (arrivals that did not come are marked no-show by the audit).

How to

Run the audit by hand

  1. Billing › Night Audit › New for the property (the business date fills in), Run the Audit.
  2. Read the steps and the exceptions: no-shows, day-use stays still in house, zero rates, housekeeping discrepancies, departures that left a balance.
  3. Print the Manager's Report: occupancy, ADR, RevPAR, revenue by department, payments by method, ledger balances.

Fix an exception

  1. A departed stay with a balance: open the folio, take the payment or transfer it.
  2. A discrepancy: the unit's front-office state and the housekeeping report differ — housekeeping re-checks the unit.
  3. Mark the exception resolved on the audit.

Questions the desk asks

The audit ran twice.

It cannot: an audit is one per property and business date, and a rerun after a failure posts nothing twice.

Can I post to yesterday?

Charges carry the business date; a manual charge can be dated to the day it belongs to before the month closes in Accounting.

See also: Folios, charges, payments and the city ledger Housekeeping

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