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Front office

Front desk: arrivals, in house, departures

The desk works stays, not reservations: today's arrivals, who is in house, today's departures. Check-in captures identity, signs the registration card and issues the key; check-out settles the folio and issues the invoice.

For:Front-office agentNight auditorGeneral manager

Where:Front Desk › Arrivals · In House · Departures · Walk-in · Guest Requests · Lost & Found

Check-in: the unit, the identities, the registration card, the key, the deposit.
Check-in: the unit, the identities, the registration card, the key, the deposit.
Check-out: the balance, the payment or the bill-back, the invoice, the key.
Check-out: the balance, the payment or the bill-back, the invoice, the key.

Before you start

Registration card wording under Property › Configuration › Settings.
Payment methods and their journals under Billing › Configuration.
Units clean and inspected by housekeeping.

How to

Check a guest in

  1. Front Desk › Arrivals, open the stay, Check In.
  2. The wizard proposes a clean unit of the booked type; change it if the guest prefers another.
  3. Every adult needs an ID number and a nationality — the identity panel lists what is missing. Egyptians need the four-part name.
  4. Sign the registration card on the tablet, or let the guest sign at the kiosk (/kiosk) with the booking reference and family name.
  5. Issue the key, take the deposit or card pre-authorisation, Check In.
A dirty unit blocks the check-in; the second button overrides it when the guest insists.

Check a guest out

  1. Front Desk › Departures, open the stay, Check Out.
  2. The balance shows; take the payment (cash, card, transfer) or transfer to the company account for a bill-back.
  3. The invoice is issued and the payment matched to it; the key is returned; the unit turns dirty for housekeeping.
A late departure adds the late check-out charge with its fees before settling.

Walk-in

  1. Front Desk › Walk-in: guest, ID, unit type, nights, rate.
  2. Create & Continue confirms the reservation and opens the check-in wizard.

Guest requests, traces, wake-up calls

  1. Guest Requests: a towel, a taxi, a complaint — housekeeping and maintenance requests are handed to those apps automatically when they are installed.
  2. Traces: a note for a department due on a date ("VIP amenity before arrival").
  3. Wake-up calls on the stay's Desk tab.

Move a guest to another unit

  1. Open the stay, Move Unit: choose the vacant unit and the reason; an upgrade may change the nightly rate.
  2. The old unit turns dirty; the folio follows the guest.

Questions the desk asks

The guest lost the key card.

On the stay's Desk tab mark the key Lost and issue a new one; a lock connector deactivates the old card when one is installed.

Can the guest leave without paying?

Only through a bill-back to a company account that allows it, within its credit limit. Otherwise the check-out refuses until the balance is settled.

See also: Reservations and the tape chart Folios, charges, payments and the city ledger Housekeeping

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