Skip to Content
Operations

Restaurant, bar and room service — charging to the room

Every outlet is an Odoo Point of Sale tied to the property and a revenue department. A cheque is settled like any other — cash, card — or with Room charge, which finds the in-house guest by room number, name or reservation and posts the cheque to the folio; the guest settles it at check-out.

For:Waiter / cashierOutlet managerF&B manager

Where:Point of Sale › Dashboard (the outlet) · Point of Sale › Room Charges

Outlet cheques charged to rooms, settled on the folio at check-out.
Outlet cheques charged to rooms, settled on the folio at check-out.
Outlets: each point of sale knows its property and department.
Outlets: each point of sale knows its property and department.

Before you start

The outlet
Point of Sale › Configuration › Point of Sale: open the outlet, fill the Hotel group — property, revenue department, outlet type — and add the "Room charge" method to its payment methods.
Prices and taxes
Outlet products carry VAT (and the service charge, when it is a tax) as POS taxes; leave "Apply property fee rules" off unless the outlet prices are net.

How to

Charge a cheque to a room

  1. Take the order as usual and open Payment.
  2. Tap Room charge.
  3. Type the room number, the guest name or the reservation reference; pick the stay.
  4. The guest becomes the customer and the cheque shows "Charged to room …"; Validate.
  5. Print the receipt for the guest to sign; the folio now carries one line per cheque item.
Room charge asks for the stay once per cheque; tap the "Charged to room" line under the payments to change it.

Refund a room-charged cheque

  1. Orders › select the cheque › Refund.
  2. Pay the refund with Room charge and pick the same stay.
  3. The folio receives the negative lines; its balance drops.

See what an outlet charged today

  1. Point of Sale › Room Charges.
  2. Group by outlet or by business date; open a line to reach the folio.

Questions the desk asks

The guest is not in the list.

Only checked-in stays of the outlet's property appear. A guest who has not checked in yet, or who has checked out, cannot be charged — take another payment.

Validate says "Choose the in-house stay".

A Room charge line exists but no stay is chosen: tap the yellow line under the payments and pick the guest.

Is the sale booked twice?

No. The POS books the revenue and the VAT when the session closes; the folio line is marked "settlement only" and is never invoiced again — it only settles the amount at check-out.

See also: Reservations and the tape chart The dashboards

← Maintenance and engineering Compliance — guest lists, licences and fee returns →